How We Saved a Care Home £12,000 a Year

Written By Leanne Li
CEB Consultants saved a care home over £12000 a year on their electricity contract

AT A GLANCE…

  • Client: Family-run care home

  • Problem: Locked into a 3-year electricity contract at 34p/kWh

  • Issues Found: No account reviews, billing errors, and overcharges

  • Our Solution: Mid-contract strategies, supplier negotiation, long-term cost planning

  • Outcome: £12,000/year saved through corrections and smarter procurement

Situation

A family-run care home approached us after being locked into an unfavourable 3-year electricity contract by a previous broker. The rate? 34p per kWh — significantly above current market levels. The care home was tied into a deal until 2027, with no regular account reviews or support. Their broker had taken the commission and disappeared, leaving them to manage inflated costs on their own.

What We Did

  • Reviewed all contract paperwork and usage data

  • Identified billing errors and overcharges

  • Negotiated with the supplier to correct metering issues

  • Advised on mid-contract strategies to reduce the impact of the rate

  • Set up a long-term strategy to avoid future exposure

The Result

Through a combination of back-bill recovery, adjusted charges, and more efficient procurement on their secondary meters, the care home saved over £12,000 per year.

Conclusion

Bad advice can cost more than you think. This case shows the value of having a broker who not only negotiates well, but also looks after you throughout the contract term.

If you’ve signed a contract that doesn’t feel right, or just want a second opinion - let’s have a conversation. No pressure, just honest advice.

Leanne Li
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